{"id":3666,"date":"2016-07-13T12:21:58","date_gmt":"2016-07-13T12:21:58","guid":{"rendered":"http:\/\/www.price2spy.com\/blog\/?p=3666"},"modified":"2016-07-13T12:22:16","modified_gmt":"2016-07-13T12:22:16","slug":"earning-the-customers-trust-secret-of-a-successful-business","status":"publish","type":"post","link":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/","title":{"rendered":"Earning the Customers’ Trust: Secret of a Successful Business"},"content":{"rendered":"
\"customer<\/a><\/div>\n
\n

A\u00a0successful business\u00a0is based on one simple\u00a0concept:\u00a0trust<\/strong>. \u00a0However; it\u00a0is an unavoidable fact that\u00a0earning this trust is not so easy. Especially, earning this trust as an\u00a0online merchant\u00a0is a big deal.<\/p>\n

The importance of trust<\/strong><\/p>\n

If you ask any salesperson if there is any weapon more powerful from pricing, most of them would tell you it’s a customer’s trust, no doubt. According to research, 75 percent of customers\u00a0cancel purchasing a product in online store not because of the price, but because of trust problems. In contrast, when customers trust a store, 80 percent of the customers recommend\u00a0it as a trusted store and also continue\u00a0to use this store or brand.That’s why it is vital to build trust and strong customer relationships for companies.<\/p>\n

Where to start..?<\/strong><\/p>\n

First of all, companies must understand how important it is to develop a unique customer relationship in order to perform distinctively in the market. Accordingly, focusing on what matters to customers and how it affects your business is crucial. After all, it is time to focus on understanding customers and their needs. Successful customer experience requires gathering and segmenting data about individual customers. Of course, this process can be quite difficult for companies, but it is efficient in terms of showing sensibility for each customer.<\/p>\n

Time to show reliability<\/strong><\/p>\n

One of the most important steps in building a foundation of trust is: do\u00a0not shake confidence of any of your customers.\u00a0Even if a small detail can be enough to destroy trustworthiness, from customers’ perspective. Reason is clear,\u00a0basically,\u00a0when\u00a0customers want\u00a0to interact with a company, there is something\u00a0they want to achieve. And somehow if they feel insecure, it can be the last time that you are seeing them.<\/p>\n

Communicate, communicate, communicate<\/strong><\/p>\n

Frequent and honest communication is vital when it is time to build trust between your company and customers. The key point is listening and talking to each other. Strong communication is also the secret of a strong customer relationship, e.d. you can encourage customers to leave feedback about your product or service, and use their feedback in order to reach more customers.<\/p>\n

Even though there are thousands of factors which affect customer trust online, understanding the importance of customers’ experience and then focusing on consistency of your business will help you get closer to success.<\/p>\n<\/div>\n

<\/div>\n
<\/div>\n
<\/div>\n
<\/div>\n
<\/div>\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

A\u00a0successful business\u00a0is based on one simple\u00a0concept:\u00a0trust. \u00a0However; it\u00a0is an unavoidable fact that\u00a0earning this trust is not so easy. Especially, earning this trust as an\u00a0online merchant\u00a0is a big deal. The importance of trust If you ask any salesperson if there is any weapon more powerful from…<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[108],"tags":[174,173,175],"class_list":["post-3666","post","type-post","status-publish","format-standard","hentry","category-best-practices","tag-customer-retention","tag-how-to-earn-customer-trust","tag-secret-of-successful-business"],"yoast_head":"\nEarning the Customers' Trust: Secret of a Successful Business<\/title>\n<meta name=\"description\" content=\"A successful business is based on one simple concept: trust. However; it is an unavoidable fact that earning this trust is not so easy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Earning the Customers' Trust: Secret of a Successful Business\" \/>\n<meta property=\"og:description\" content=\"A successful business is based on one simple concept: trust. However; it is an unavoidable fact that earning this trust is not so easy.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/\" \/>\n<meta property=\"og:site_name\" content=\"Price2Spy\u00ae Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Price2Spy\/\" \/>\n<meta property=\"article:published_time\" content=\"2016-07-13T12:21:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-07-13T12:22:16+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2016\/07\/customer-v1.png\" \/>\n<meta name=\"author\" content=\"Cahide Gunes Pakay\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Price2Spy\" \/>\n<meta name=\"twitter:site\" content=\"@Price2Spy\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cahide Gunes Pakay\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Earning the Customers' Trust: Secret of a Successful Business","description":"A successful business is based on one simple concept: trust. However; it is an unavoidable fact that earning this trust is not so easy.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/","og_locale":"en_US","og_type":"article","og_title":"Earning the Customers' Trust: Secret of a Successful Business","og_description":"A successful business is based on one simple concept: trust. However; it is an unavoidable fact that earning this trust is not so easy.","og_url":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/","og_site_name":"Price2Spy\u00ae Blog","article_publisher":"https:\/\/www.facebook.com\/Price2Spy\/","article_published_time":"2016-07-13T12:21:58+00:00","article_modified_time":"2016-07-13T12:22:16+00:00","og_image":[{"url":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2016\/07\/customer-v1.png","type":"","width":"","height":""}],"author":"Cahide Gunes Pakay","twitter_card":"summary_large_image","twitter_creator":"@Price2Spy","twitter_site":"@Price2Spy","twitter_misc":{"Written by":"Cahide Gunes Pakay","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/#article","isPartOf":{"@id":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/"},"author":{"name":"Cahide Gunes Pakay","@id":"https:\/\/www.price2spy.com\/blog\/#\/schema\/person\/960a1bc72643b5a48c88bdd84c42f7bf"},"headline":"Earning the Customers’ Trust: Secret of a Successful Business","datePublished":"2016-07-13T12:21:58+00:00","dateModified":"2016-07-13T12:22:16+00:00","mainEntityOfPage":{"@id":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/"},"wordCount":404,"commentCount":0,"image":{"@id":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/#primaryimage"},"thumbnailUrl":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2016\/07\/customer-v1.png","keywords":["customer retention","how to earn customer trust","secret of successful business"],"articleSection":["Best practices in price monitoring"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/","url":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/","name":"Earning the Customers' Trust: Secret of a Successful Business","isPartOf":{"@id":"https:\/\/www.price2spy.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/#primaryimage"},"image":{"@id":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/#primaryimage"},"thumbnailUrl":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2016\/07\/customer-v1.png","datePublished":"2016-07-13T12:21:58+00:00","dateModified":"2016-07-13T12:22:16+00:00","author":{"@id":"https:\/\/www.price2spy.com\/blog\/#\/schema\/person\/960a1bc72643b5a48c88bdd84c42f7bf"},"description":"A successful business is based on one simple concept: trust. However; it is an unavoidable fact that earning this trust is not so easy.","breadcrumb":{"@id":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/#primaryimage","url":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2016\/07\/customer-v1.png","contentUrl":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2016\/07\/customer-v1.png","width":851,"height":444},{"@type":"BreadcrumbList","@id":"https:\/\/www.price2spy.com\/blog\/earning-the-customers-trust-secret-of-a-successful-business\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.price2spy.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Earning the Customers’ Trust: Secret of a Successful Business"}]},{"@type":"WebSite","@id":"https:\/\/www.price2spy.com\/blog\/#website","url":"https:\/\/www.price2spy.com\/blog\/","name":"Price2Spy\u00ae Blog","description":"Price2Spy\u00ae","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.price2spy.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.price2spy.com\/blog\/#\/schema\/person\/960a1bc72643b5a48c88bdd84c42f7bf","name":"Cahide Gunes Pakay","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/61859c5c95871fddbe449fff7e73712361a4ef6bb797a3e57a559985843cb07a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/61859c5c95871fddbe449fff7e73712361a4ef6bb797a3e57a559985843cb07a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/61859c5c95871fddbe449fff7e73712361a4ef6bb797a3e57a559985843cb07a?s=96&d=mm&r=g","caption":"Cahide Gunes Pakay"},"description":"Cahide Gunes Pakay is a Digital Marketing Manager at Price2Spy, an online price monitoring, pricing analytics, and repricing tool used by eCommerce professionals from all over the world. She loves reading, writing, and speaking about e-commerce, pricing, and competitive strategies. You can find her on LinkedIn.","url":"https:\/\/www.price2spy.com\/blog\/author\/c-gunes\/"}]}},"_links":{"self":[{"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/posts\/3666","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/comments?post=3666"}],"version-history":[{"count":11,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/posts\/3666\/revisions"}],"predecessor-version":[{"id":3679,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/posts\/3666\/revisions\/3679"}],"wp:attachment":[{"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/media?parent=3666"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/categories?post=3666"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/tags?post=3666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}