{"id":7509,"date":"2020-09-03T10:48:39","date_gmt":"2020-09-03T10:48:39","guid":{"rendered":"https:\/\/www.price2spy.com\/blog\/?p=7509"},"modified":"2025-03-10T14:58:15","modified_gmt":"2025-03-10T14:58:15","slug":"quick-and-meaningful-customer-support-the-key-to-price2spys-success","status":"publish","type":"post","link":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/","title":{"rendered":"Quick and Meaningful Customer Support: The Key to Price2Spy’s Success!"},"content":{"rendered":"\n

Did you know that businesses in the US lose $75 billion a year<\/a> due to poor customer\nsupport? Probably you didn’t.<\/p>\n\n\n\n

So, it’s fair to assume that outstanding customer support<\/a> became a true game-changer. High-level customer service sustains customer loyalty and customer retention rates<\/a>. Eventually, that means more profit.<\/p>\n\n\n

\n
\"customer<\/figure>\n<\/div>\n\n\n

It comes as no surprise that the more effort you put into providing excellent customer support, the happier the customers will be. But, that’s usually easier said than done, especially in the case of SaaS companies. In such companies, customer support is the heart of the brand. At the same time, it’s one of the aspects that companies often lose sight of. <\/p>\n\n\n\n

Throughout these 9 years in business, Price2Spy<\/a> has shown to always be one step\nahead of its competition, and the area of customer support makes no exception. <\/p>\n\n\n\n

Price2Spy’s\nevery day challenges <\/strong><\/h3>\n\n\n\n

As we said, having customer support that can fulfill\nthe client’s needs is never an easy task. However, when you’re a SaaS company,\nthis task becomes even more difficult. <\/p>\n\n\n\n

In the case of Price2Spy reaching this goal is\ndemanding due to different reasons. <\/p>\n\n\n\n

The nature of our job requires constant change and\nadjustment. The competitor\u2019s behavior and the change in their website structure\nare not in our hands. Therefore, that requires constant change and\nadaptability. <\/p>\n\n\n\n

Moreover, Price2Spy is often faced with another\nobstacle – websites that don’t want to be monitored. Those websites are constantly\nworking on upgrading their anti-bot protection system, so we’re forced to\nconstantly find new ways around them<\/a>. <\/p>\n\n\n\n

Our hard work and dedication were recognized by\nclients, so we can proudly say that today our Price2Spy family has around 700 clients<\/a>. All of them come from\ndifferent parts of the world and are a part of different industry\nbranches<\/a>. As fulfilling as this might be, it’s at the same time extremely\nchallenging. It means 700 clients – 700 ways of using Price2Spy. Every client\nhas its own needs and requirements, therefore our support team plays the main\nrole in finding the right solution. <\/p>\n\n\n\n

What makes our\ncustomer support stand out from the competition?<\/strong><\/h3>\n\n\n\n

Unfortunately, in the case of SaaS companies, it’s not\nuncommon for a vendor to work diligently with clients until a contract is\nsigned, and afterward, the dedication level gets significantly lower. <\/p>\n\n\n\n

With Price2Spy that is not the case. <\/p>\n\n\n

\n
\"review\"<\/figure>\n<\/div>\n\n\n

Every client has a dedicated Account Manager. The\npoint is to have an Account Manager who knows your business, and of course your\nPrice2Spy account. We find this very important. Understandably, a client feels\nmore comfortable if working constantly with the same Account Manager since\nthere’s no need for explaining the same things over and over again. <\/p>\n\n\n\n

However, it’s natural that Account Managers change\nfrom time to time. Some colleagues get transferred to more complicated cases,\nand we also like to include new and fresh energy by bringing new colleagues on\nboard. But, that’s the work that happens behind the scenes. These changes must\nnever negatively affect the client – the transition from one Account Manager to\nanother must go smoothly, and almost unnoticeable for the client. <\/p>\n\n\n\n

On the other hand, some of your team members can also\nchange. No need to worry, you can simply inform your Account Manager, and your\nnew team member will receive all the necessary training for using your\nPrice2Spy account.<\/p>\n\n\n\n

Something that we highly appreciate is proactivity.\nThis means that our Account Managers will not only respond to your inquiries,\nbut will also periodically check the status of your account, and suggest\nimprovements and the use of additional features. <\/p>\n\n\n\n

If we were to highlight one thing that we’re most\nproud of, it would be teamwork effort. The process of adapting Price2Spy to\nthe site that needs to be monitored<\/a> can sometimes be very complex and\ntherefore, it includes the development team as well. That’s when the teamwork\ncomes into the picture. With the help of the development and product matching<\/a> team, our Account Managers\nensure that everything gets solved at maximum speed. Usually, the problems get\nfixed during the very same day, or in the worst-case from 1 to 2 working days. <\/p>\n\n\n\n

Hard work always gets recognized<\/strong><\/h3>\n\n\n\n

Success doesn’t come by accident – there’re always\nhours of dedicated work behind it. As a result, we can be proud of being a part\nof the success of so many businesses around the world. <\/p>\n\n\n\n

Of course, it’s always nice and encouraging to receive positive feedback from the clients. Very often those lovely words get transferred to some of the reviews platforms which ended up in us winning already a few awards for providing excellent customer support<\/a>!<\/p>\n\n\n

\n
\"award<\/figure>\n<\/div>\n\n\n

One of those platforms is G2<\/a>, where Price2Spy is present in different categories, such as Pricing and eCommerce. Of course, there are also other equally important ones, such as Capterra<\/a> or Crozdesk<\/a>. <\/p>\n\n\n\n

Therefore, if you’re also one of many satisfied clients, we invite you to share your experience on those platforms as well. Don’t worry, the reviews can also be anonymous in case you don’t want your competitors to know that you’re using Price2Spy. \ud83d\ude42 By doing so, you’re also helping us improve our online reputation management<\/a>. <\/p>\n\n\n\n

Please feel free to leave some suggestions as well –\nwe love constructive criticism since it helps us become even better in\nproviding you the best possible solutions. <\/p>\n\n\n\n

Besides this, you can also get in touch with us in\nsome more traditional ways. <\/p>\n\n\n\n

You’re always welcome to contact your Account Manager\nby email, Skype, chat, or conference call. Until the world became overwhelmed\nby the problems surrounding the Covid-19 pandemic, there was also an option to\nmeet us in person during some of the trade shows. We all hope that it will be\npossible soon enough. \ud83d\ude42<\/p>\n\n\n\n

Conclusion<\/strong><\/h3>\n\n\n\n

As important as it is for a business to rely on\nadvanced technology to speed up and simplify the work, it’s equally important\nnot to lose the human connection. The product\/service that you’re offering\nmight be unique, but at some point, some of the competitors will manage to\nprovide something similar or even better. <\/p>\n\n\n\n

But, if you managed to create a loyal customer up to\nthat point, they’ll most likely stay on your side. Therefore, having a\nmeaningful connection with your clients is what makes a difference. Believe it\nor not, many of our features<\/a> are now available because our\nclients have suggested them! Also, it’s not a rare case for new clients to\napproach us by recommendation, and that’s the best recognition of our work. <\/p>\n\n\n\n

In case you didn’t have the opportunity to try out Price2Spy, we invite you to make use of our free trial<\/a>, and test out different options that Price2Spy has to offer.<\/p>\n\n\n\n

If you have some ideas about improving Price2Spy,\nplease feel free to contact us<\/a>, or you can always leave a\ncomment below. <\/p>\n","protected":false},"excerpt":{"rendered":"

Did you know that businesses in the US lose $75 billion a year due to poor customer support? Probably you didn’t. So, it’s fair to assume that outstanding customer support became a true game-changer. High-level customer service sustains customer loyalty and customer retention rates. Eventually,…<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[108],"tags":[211,190,161,15,521],"class_list":["post-7509","post","type-post","status-publish","format-standard","hentry","category-best-practices","tag-customer-support","tag-ecommerce","tag-price-monitoring","tag-price2spy","tag-price2spys-team"],"yoast_head":"\nQuick and Meaningful Customer Support: The Key to Price2Spy's Success!<\/title>\n<meta name=\"description\" content=\"Throughout these 9 years in business, Price2Spy has shown to always be one step ahead of its competition, and the area of customer support makes no exception.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Quick and Meaningful Customer Support: The Key to Price2Spy's Success!\" \/>\n<meta property=\"og:description\" content=\"Throughout these 9 years in business, Price2Spy has shown to always be one step ahead of its competition, and the area of customer support makes no exception.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/\" \/>\n<meta property=\"og:site_name\" content=\"Price2Spy\u00ae Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Price2Spy\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-03T10:48:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-10T14:58:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2020\/09\/customer-support-cover.jpg\" \/>\n<meta name=\"author\" content=\"Ana Popovic\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Price2Spy\" \/>\n<meta name=\"twitter:site\" content=\"@Price2Spy\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ana Popovic\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Quick and Meaningful Customer Support: The Key to Price2Spy's Success!","description":"Throughout these 9 years in business, Price2Spy has shown to always be one step ahead of its competition, and the area of customer support makes no exception.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/","og_locale":"en_US","og_type":"article","og_title":"Quick and Meaningful Customer Support: The Key to Price2Spy's Success!","og_description":"Throughout these 9 years in business, Price2Spy has shown to always be one step ahead of its competition, and the area of customer support makes no exception.","og_url":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/","og_site_name":"Price2Spy\u00ae Blog","article_publisher":"https:\/\/www.facebook.com\/Price2Spy\/","article_published_time":"2020-09-03T10:48:39+00:00","article_modified_time":"2025-03-10T14:58:15+00:00","og_image":[{"url":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2020\/09\/customer-support-cover.jpg","type":"","width":"","height":""}],"author":"Ana Popovic","twitter_card":"summary_large_image","twitter_creator":"@Price2Spy","twitter_site":"@Price2Spy","twitter_misc":{"Written by":"Ana Popovic","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/#article","isPartOf":{"@id":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/"},"author":{"name":"Ana Popovic","@id":"https:\/\/www.price2spy.com\/blog\/#\/schema\/person\/d15b8c01a80c00363c76c8910bd0399c"},"headline":"Quick and Meaningful Customer Support: The Key to Price2Spy’s Success!","datePublished":"2020-09-03T10:48:39+00:00","dateModified":"2025-03-10T14:58:15+00:00","mainEntityOfPage":{"@id":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/"},"wordCount":1182,"commentCount":0,"image":{"@id":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/#primaryimage"},"thumbnailUrl":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2020\/09\/customer-support-cover.jpg","keywords":["customer support","ecommerce","price monitoring","price2spy","price2spy's team"],"articleSection":["Best practices in price monitoring"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/","url":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/","name":"Quick and Meaningful Customer Support: The Key to Price2Spy's Success!","isPartOf":{"@id":"https:\/\/www.price2spy.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/#primaryimage"},"image":{"@id":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/#primaryimage"},"thumbnailUrl":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2020\/09\/customer-support-cover.jpg","datePublished":"2020-09-03T10:48:39+00:00","dateModified":"2025-03-10T14:58:15+00:00","author":{"@id":"https:\/\/www.price2spy.com\/blog\/#\/schema\/person\/d15b8c01a80c00363c76c8910bd0399c"},"description":"Throughout these 9 years in business, Price2Spy has shown to always be one step ahead of its competition, and the area of customer support makes no exception.","breadcrumb":{"@id":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/#primaryimage","url":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2020\/09\/customer-support-cover.jpg","contentUrl":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2020\/09\/customer-support-cover.jpg","width":1024,"height":600},{"@type":"BreadcrumbList","@id":"https:\/\/www.price2spy.com\/blog\/quick-and-meaningful-customer-support-the-key-to-price2spys-success\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.price2spy.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Quick and Meaningful Customer Support: The Key to Price2Spy’s Success!"}]},{"@type":"WebSite","@id":"https:\/\/www.price2spy.com\/blog\/#website","url":"https:\/\/www.price2spy.com\/blog\/","name":"Price2Spy\u00ae Blog","description":"Price2Spy\u00ae","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.price2spy.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.price2spy.com\/blog\/#\/schema\/person\/d15b8c01a80c00363c76c8910bd0399c","name":"Ana Popovic","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2023\/03\/ana-popovic_avatar-96x96.jpg","url":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2023\/03\/ana-popovic_avatar-96x96.jpg","contentUrl":"https:\/\/www.price2spy.com\/blog\/wp-content\/uploads\/2023\/03\/ana-popovic_avatar-96x96.jpg","caption":"Ana Popovic"},"description":"Ana Popovic is a Digital Marketing Specialist at Price2Spy. She's a sociologist who found her place in the eCommerce world. As such, her love for writing has led her to discover the beauty of content marketing and given her the opportunity to inform people about eCommerce and pricing topics.","url":"https:\/\/www.price2spy.com\/blog\/author\/a-popovic\/"}]}},"_links":{"self":[{"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/posts\/7509","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/comments?post=7509"}],"version-history":[{"count":5,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/posts\/7509\/revisions"}],"predecessor-version":[{"id":11715,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/posts\/7509\/revisions\/11715"}],"wp:attachment":[{"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/media?parent=7509"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/categories?post=7509"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.price2spy.com\/blog\/wp-json\/wp\/v2\/tags?post=7509"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}