Five eCommerce SaaS Products Your Online Business Needs

Guest post 3.5.2023. Reading Time: 5 minutes

Have you ever wondered what tools are absolutely essential for running a successful online business? In today’s digital age, there are countless eCommerce SaaS products to choose from, and it can be overwhelming trying to select the best ones for your specific needs.

Fear not – I’m here to guide you every step of the way. In this blog post, I’m going to introduce five must-have SaaS products that will help your online business thrive. From providing reliable customer support to keeping track of orders and invoices, these powerful tools will make managing your eCommerce store easier than ever before!

Read on to learn more about the five essential SaaS products to help put your online business at the top of its game.

Five eCommerce SaaS Products Your Online Business Needs

What Are SaaS Products?

As an online business owner, you know that SaaS products are a powerful tool for success. But if you’re just starting out, you may be asking yourself: what exactly are SaaS products anyway?

Simply put, SaaS stands for Software-as-a-Service and is a type of cloud-based or web-based software that is delivered over the internet. These types of products are typically subscription-based and billed on either a monthly or annual basis.

What’s great about SaaS products is that they make mundane tasks easier, such as inventory tracking, customer service automation, and eCommerce analytics. Plus, all your data is stored in the cloud so you can access it from anywhere – no more worrying about missing hard drives or failed backups!

By leveraging the right SaaS products for your business needs, you can streamline operations, and save time and money – giving you the extra boost you need to skyrocket your success.

Workflow Software

Do you want to ensure your customers have a smooth experience when shopping in your store? Then make sure to invest in workflow software! This type of software automates key parts of customer interactions, such as onboarding, product recommendations, and even customer service. By leveraging workflow software, you can save time, streamline processes and ensure customer satisfaction.

Some features to look out for include:

  • Automated emails that can be triggered by customer behaviors or time frames
  • Visual workflow builder that allows you to track how customers progress through their journey
  • Integration with CRM systems so you can track sales performance and insights
  • Automated notifications for store owners about orders that require manual attention

Workflow software enables online stores to keep up with customer demands without having to put in extra manual effort. So don’t miss out on the efficiency it adds – invest in workflow software today!

Workflow Automation Software

Are you ready to take your online business to the next level? Automation software is the key! With workflow automation, you can increase productivity and address tasks that are crucial to the success of your online shop but are time-consuming and tedious.

By using workflow automation software, you can streamline your eCommerce business processes such as:

  • Generating orders
  • Tracking inventory
  • Creating invoices
  • Sending sales documents
  • Managing customer data
  • Scheduling reminders
  • Analyzing data

Using automation also allows you to reduce labor costs, and helps keep customers happy by providing them with accurate information on order status or shipment times. Bottom line: if you’re looking for a way to maximize efficiency and keep up with customer demand, automation is the way to go!

Workflow Management Software

You need workflow management software if you’re serious about scaling your online business. Workflow management software can help streamline your workflows by automating mundane tasks, making it easier to manage customer orders and inventory.

Automating Tasks

Rather than having to manually follow up on customer orders or audit your inventory, workflow management software can automate these processes for you. This means that tasks that would normally require a lot of manpower can be done with just a few clicks. Not only does this save time, it also frees up resources that can be used elsewhere in the business.

Real-Time Updates

Workflow management software also offers real-time updates, which helps you to stay on top of any issues or changes happening within your eCommerce store. You’ll be able to monitor progress and make sure that everything is running smoothly and efficiently. Plus, you’ll receive alerts when things don’t go as planned so you can act quickly and resolve any issues.

Boosts Productivity

By leveraging workflow automation, you’ll be able to improve the efficiency of your store operations and increase productivity across the board. This will help you to keep up with customer demand as well as keep costs down – freeing up more resources for growth opportunities!

Customer Relationship Management (CRM) Software

You need good CRM software to help you keep competitor price tracking, transactions, interactions, and feedback. This way, you can understand who your customers are and how they interact with your business. Having this sort of insight allows you to provide more personalized experiences that will increase customer loyalty.

Track Communications Across Platforms

CRM software enables you to track customer communications across different platforms such as social media, emails, and via telephone. This can give you invaluable insight into the buying cycle and customer retention so that you can assess where improvements need to be made.

Organized Contact Records

Another great feature of CRM software is the ability to keep all your customer contacts in one place. You won’t ever have to worry about hunting for information or forgetting somebody’s details — it’s all there for easy access!

Automated Email Campaigns

You know the importance of keeping in touch with customers – but manually sending out emails takes time. With a good CRM system, you can automate email campaigns with personalized messages tailored to each individual customer. It takes away the hassle of having to constantly check for new customers or send out generic emails – leaving you more time for other important tasks.

eCommerce Platforms

eCommerce platforms

eCommerce platforms are the backbone of any online business and can be critical investments in the success of your venture. Not only do they provide an efficient way to set up shop and begin selling straight away, but they can also become powerful tools over time as your business grows.


One of the biggest advantages of eCommerce platforms is their scalability—you can quickly increase your capacity to handle more orders as demand grows. This also allows you to create custom packages for specific products or services, as well as add features such as promotional codes and discounts.


eCommerce platforms make it easier to automate tedious processes, such as product listing and price optimization. This allows you to save time and money by quickly setting up a store without having to worry about doing everything manually. Furthermore, you can use features like automated invoicing and order tracking for further efficiency gains.


Finally, reputable eCommerce platforms prioritize security and safety above all else, employing measures such as SSL encryption, two-factor authentication, fraud detection tools, and online payment processing services with advanced security protocols in place. This will give you peace of mind that your customer’s data is kept safe and secure.


All in all, there are a variety of eCommerce SaaS products out there that can help your online business run smoother and more efficiently. From workflow automation software to customer relationship management systems, these products can provide the tools you need to streamline operations, optimize customer experiences, and ultimately drive more revenue.

Don’t let difficult processes slow down your business. With the right eCommerce SaaS products, your company can be ready to take on the demands of the 21st century and leave the competition in the dust!


Orlov Oleg
I'm a prague-born linguist and programmer that loves to think and write about technology. In 2021 I finished my bachelors degree in linguistics at Moscow State University and now I work as a freelance writer and translator.