Tag: customer experience

17 December 2020 - 13:36, by , in Best practices in price monitoring, No comments
Reading Time: 6 minutes

New websites are popping up almost every day making eCommerce a space of infinite possibilities. But, so many options can sometimes aggravate making the right decision about where to sell your products. Lately, eCommerce has been faced with a new trend. More and more eCommerce sites are turning into marketplaces. Some of the latest examples...
23 June 2020 - 10:22, by , in Guest post, No comments
Reading Time: 4 minutes

Understanding user intent is vital to ensuring a seamless and lucrative eCommerce function that runs like a well-oiled machine. There are countless ways that businesses can optimize their website in order to satisfy the needs and desires of their users, and that’s exactly what this article is here to explain. From introducing an onsite search...
Reading Time: 4 minutes

Whatever business you are in, you want your potential customers to become intrigued about you. What do you do? What are you offering? And most importantly, how can you help them to solve some problems? These are some of the basic questions that your potential customer will definitely have when they come across a product...
5 December 2019 - 0:50, by , in Best practices in price monitoring, 1 comment
Reading Time: 6 minutes

No matter the size of your company or what industry you are in, your business runs on customers. In order to be successful, one of the key aspects of your business strategy should be customer retention. Briefly, you need to be sure who are your customers, what do they want, and are they getting it from...
Reading Time: 5 minutes

“It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts.” These were the words that Sir Arthur Conan Doyle used back in 1887. when writing the first Sherlock Holmes book. The importance of having the right information before making...
19 September 2019 - 9:12, by , in Best practices in price monitoring, No comments
Reading Time: 5 minutes

Years ago, customer interactions were limited to call centers or retail outlets. Nowadays, by the technology rise, the field of customer experience became more opened up for new opportunities for engagement. The customer experience (often referred to as CX), defines the perception of the experience that the customer had with your brand. In fact, in the situation...
12 September 2019 - 8:38, by , in Best practices in price monitoring, No comments
Reading Time: 6 minutes

At a time when eCommerce is increasingly overriding traditional ways of shopping, it seems that there is still one important point where brick-and-mortar stores have an advantage – they don’t face cart abandonment problems. If you think about it, it really is a rare case that someone leaves a full cart at the cash register...
Reading Time: 5 minutes

The transition from offline to online shopping at the time was an event by itself, but the e-commerce didn’t stop there. Since its introduction in the 1990s, it seems that the e-commerce industry hasn’t stopped evolving. Therefore, the business has gone through some huge transformations and as a result, the Internet became the place to...

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This blog is a place for eCommerce professionals to discuss ideas, methodologies and strategies to compete more effectively in the ever more tightening world of online retail. We explore things like competitive price monitoring, competitor business intelligence, competitive pricing, and counter-intelligence in general.

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