Years ago, customer interactions were limited to call centers or retail outlets. Nowadays, by the technology rise, the field of customer experience became more opened up for new opportunities for engagement. The customer experience (often referred to as CX), defines the perception of the experience that...
At a time when eCommerce is increasingly overriding traditional ways of shopping, it seems that there is still one important point where brick-and-mortar stores have an advantage - they don't face cart abandonment problems. If you think about it, it really is a rare case...
Minimal Advertised Price (MAP) represents the lowest price that a retailer is allowed to advertise the products for sale. In order to put things clear for the very beginning, it is important to point out that this rule doesn't define the lowest price by which...
If you are in doubt from where to begin when starting a new business, then competitor analysis should be the first thing for you to consider. There is a saying that preparation is the key to success, and in order to do so, you always...
One of the most popular shopping channels whose popularity abruptly took off would be mobile commerce (mCommerce). If eCommerce has already shaken the whole industry from the ground up, one might ask is there anything new that the tech world would be able to offer...
As you already might know, certain sites do their best to prevent automated tools (like Price2Spy) to monitor their prices. Sonovente is one of France's largest e-commerce site and we have monitored this site for our clients for years, but recently this site has been...
The transition from offline to online shopping at the time was an event by itself, but the e-commerce didn’t stop there. Since its introduction in the 1990s, it seems that the e-commerce industry hasn't stopped evolving. Therefore, the business has gone through some huge transformations...